What is your warranty policy for defective items or shipping damage?
B2B warranty policy: 100% replacement credit or cash refund for manufacturing defects (AQL 2.5 standard), P1 24h complaint response, and zero-hassle resolution.
We stand behind the craftsmanship of every garment leaving our sewing floors. We provide a transparent, friction-free claims policy based on international AQL 2.5 standards.
Manufacturing Defect Coverage
Any unit exhibiting sewing flaws (open seams >5mm), broken fasteners, significant dye stains, or sizing mismatches is eligible for 100% replacement credit.
Simple 3-Step Claim Process
1) Photograph the defective item showing the SKU tag; 2) Email photos to `[email protected]` within 30 days of shipment receipt; 3) Receive immediate credit memo approval within 24 hours.
No Need to Ship Returns to China
Unlike trading companies that demand expensive international return shipping, we credit your account immediately based on photo/video evidence—no return shipping required.
Damage in Transit Protection
For all CIF and DDP shipments, cargo insurance is fully included. If shipping cartons are crushed by carriers, we manage the insurance claim and dispatch replacements immediately.
Need Further Clarification?
Our foreign trade account managers provide detailed quotations, proforma invoices, and freight estimates within 12 hours.
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